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Frequently asked questions

General

What is Gettranslation?
Gettranslation is a professional translation and localization service provider. We offer human translation services to thousands of customers in 194 languages and 40 areas of expertise.
What makes you different from other providers?

We use a powerful combination of human creativity and machine intelligence to craft consistent quality translations, quickly. In other words, we select the translators we work with from a pool of thousands of professional freelancers worldwide, and we constantly optimize our production processes to help our Project Managers work as best as possible, concentrating on the tasks that really bring value to the final output of your projects, such as quality assurance.

How do I count the words in my document?

You have a few options:

  • You can upload the file on our instant quote panel, which will automatically count the words for you.
  • Type a word count estimate manually in the same panel, considering that a full A4 page normally contains about 250 words.
  • Send us the files via the contact form or via e-mail.

Note that if you insert a word count estimate and confirm the order, the project manager will contact you before starting the project if the word count is significantly different from what you indicated (either lower or higher).

Can you translate my website?

Certainly. We can even work directly in the source code of your website. Upon request, we can also upload your files directly to the Web, ready for browsing. For more information you can consult our page on website translations.

Do you work with companies or private individuals?

The majority of our requests come from companies, but we also often work with private individuals and are happy to help them with their translation needs.

Are your translations certified?

We offer the option to add a Certificate of Translation Accuracy to your order. This certificate attests that the translation was carried out by a professional native translator to the best of his/her ability. Certified translations have an additional cost of €15.00 (or 3% of the total price for orders over €500). Please note that this certification is not the same as a sworn translation service, i.e. a translation done by an officially appointed (sworn) translator.

How do I order a certified translation?

You can request a Certificate of Translation Accuracy by adding a note during the final stage of your online order (“Notes for the translator”), or by simply asking our team when contacting us.

Prices

How much does a translation cost?
Prices vary based on the length, difficulty, and format of your texts. To give an idea, our average price to date has been around 0.10 EUR per source word (around 25 EUR per standard page).
How do I get a free quote?

You have a few options:

  • You can upload the file on our instant quote panel, which will automatically count the words for you and show you the price.
  • You can send us the files via the contact form or via e-mail, and our Account Manager will get back to you within a couple of hours with a quote.
Why do I get different prices depending on when I ask for an instant quote?

This is because our prices vary according to the real-time availability of our translators. As our translators’ availability changes, and since each translator sets his/her own rate, the prices on our website are subject to a certain flexibility.

Is there a minimum order size?

There is no minimum order size. However, if you order a translation of fewer than 100 words, we will apply the price of a 100-word translation to cover our production costs. In other words, translating 1 to 99 words will always cost you as if you were having 100 words translated.

Do your prices include VAT?

The prices displayed on our quotes do not include value added tax (VAT). VAT will be applied to the final invoices under the current VAT rates in each country for:

  • Private clients residing in the European Union
  • EU-based companies which do not have a VAT number
  • All Estonian individuals and businesses

Delivery Dates and Turnaround Time

How many words can you translate per day?

Our non-rush turnarounds are approximately as follows:

  • up to 500 words - 6 hours
  • 1,000 to 2,000 words - 36 hours
  • over 2,000 words - 1,500 words per day

These are purely indicative and are intended for regular, non-rush jobs. Upon request, we can offer up to 100,000 words per day in most language combinations. If you need such turnarounds, just contact us, and our Account Manager will find the right solution for you.

Payments

When do I need to pay?

We offer all our clients the possibility to pay after the traslation has been delivered, within 5 days. That's because we firmly believe that trust should always be mutual.

For our most recurring customers, we also offer a monthly billing option, as well as a 30 to 60 day payment policy. If you are interested in this opportunity, feel free to contact us.

Please note that we may ask new clients to provide a 20% to 100% advance payment for their first order, only when this is above EUR 250 (for individuals) or above EUR 2,000 (for business clients). Any following order will be subject to the Pay After Delivery model.

How do I pay?

When you receive your translation, you will also receive an electronic invoice with payment details and instructions.

We accept the following payment methods:

  • Credit cards: Visa, MasterCard, American Express, JCB, Discover, and Diners Club.
  • Bank transfer
  • PayPal

Should you need any assistance for processing the payment, please contact us at accounting@gettranslation.eu

Other

What is localization?
Localization (sometimes known as L10n) is the process of modifying a product (a software program, website, or document) for an audience in a different country, culture, or region of the world. Localization is more complex than translation because it involves cultural adaptation and requires in-depth knowledge of the local culture.
More questions?
Get in touch.
Hello, I'm Lisa.
How can I help you?
Lisa — Senior Account Manager
Our team is ready to find a solution to your translation needs.
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